Nov 26, 2018
Working Hard vs. Hardest Working
This episode was recorded immediately following our 2018 Black
Friday sale.
We never seem to sell out of the stuff we want to get rid of.
Getting burned when subscribers have books on hold for months that
they never wanted.
Reminding subscribers, in person, the value of our weekly
emails.
The detailed account of either a subscriber losing 2 comics or us
making 5 mistakes 2 months in a row.
How Monday pick-up was taken away from us.
Are customer attitudes regional or national?
One final Lumberjanes Day reminder.
Christmas shopping as customers, not retailers.